Information for Patients

Partners Patient Gateway

Partners Patient Gateway is a secure and convenient online tool that allows you to:

  • Communicate with your doctors
  • Schedule appointments
  • Request prescription renewals
  • Receive test results
  • Request insurance referrals
  • View your health record information
  • Update mailing address and other demographic data

Setting up your personal Partners Patient Gateway account is simple. A request form asks you to provide basic information: your name, gender, birth date, telephone number, email address, home address, and your Brigham and Women’s Faulkner Hospital health care provider(s). 

Click here to access Partners Patient Gateway

Frequently Asked Questions About Partners Patient Gateway

What is Partners Patient Gateway?

Partners Patient Gateway is our online patient portal – your secure online connection to your physicians and other health care providers. It is a fast, convenient, and free way to do things like request prescription renewals, check test results, and update your contact information.

Who can use Partners Patient Gateway?

Any patient at Brigham and Women’s Hospital or Brigham and Women’s Faulkner Hospital can use Partners Patient Gateway. Whether you have already signed up, or wish to sign up, please go to

What can I do using Partners Patient Gateway?

Patients who have enrolled in Partners Patient Gateway can update their clinical information (such as medications, allergies, or problems), can confirm or cancel appointments, and can update their demographic information (such as address and phone number).

What should I do if I am having problems using Partners Patient Gateway?

For support on technical issues, such as problems logging in or a forgotten username or password, please contact Partners Patient Gateway Support at 800-745-9683, Monday through Friday, from 8 am to 5 pm.


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.