Patient and Visitor Information

Billing Services and Financial Assistance

Billing services at Brigham and Women's Faulkner Hospital (BWFH) will bill insurance companies for all services provided. If you do not have health insurance and/or cannot cover the cost of your care, we will gladly assist you in applying for free care, or advise you of other possible options. Please visit Patient Billing and Financial Assistance for information about various forms of financial assistance available from Partners HealthCare.

For more detailed information about the billing process (including frequently asked questions about billing, types of bills you may receive, and a sample billing statement), click here.

Acceptable Insurance

BWFH accepts most health insurance plans.  Partners HealthCare maintains information about health insurance accepted at Brigham and Women's Faulkner Hospital and other hospitals within the Partners HealthCare system. Please visit their website for further information on insurance plans and products accepted.

Cost Estimates

Patients who would like to request a cost estimate for health care services at BWFH can find more information about how to do so by visiting the Partners HealthCare website or calling the Partners HealthCare Patient Billing Solutions at 617-726-3884.

When contacting Patient Billing Solutions, be prepared to communicate the following information about the patient:

  • Name
  • Date Of Birth
  • Medical Record Number (if applicable)
  • Phone number
  • Procedure Information and CPT Code
  • Date of procedure (if scheduled)
  • Expected location of procedure
  • Physician’s name
  • Physician’s phone number

Patient Billing Solutions will then provide this information to Patient Access/Financial Counseling which will generate the estimate and provide it to the patient.

Please do not contact Patient Billing Solutions with this sensitive information via email.

Effective 1/1/2019, the federal government has required all hospitals to make available a list of standard hospital charges. The hospital charge information is NOT an estimate of the costs that you are responsible for paying. To request a cost estimate of health care services, please refer to the Partners HealthCare’s Financial and Billing Assistance website

Preventive Health Exam Billing

Sometimes, your annual Preventive Health Exam, Medicare Annual Wellness Visit, or Welcome to Medicare Visit can turn into a “Sick Visit." During your visit, your provider may need to treat a new medical issue or a chronic problem that has changed. If that occurs, this part of the visit is called a Sick Visit and may result in additional services being billed to your insurance. Please click here before your Annual Physical to learn more about preventative health exams/annual physicals and insurance coverage.

Billing Questions

If you have questions or concerns about your bill please call PHS Patient Billing Solutions at 617-726-3884 and a representative will be happy to assist you.


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.