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Patient and Visitor Information

Medical Records

Medical records include, but are not limited to a patient’s medical history, test results, office visit notes, discharge summary, and operative reports of treatments and medical services. The Medical Records Department can provide you with copies of your medical records related to care at a facility.

Walk-in services

The medical records offices are not available for patient walk-in services. If you need to collect records in person, please contact us at 617-726-2361 for possible options.

Request patient medical records online

Patients can use Mass General Brigham Patient Gateway, our secure, online portal for your health information. Your health information is available to view, download, transmit, and print documents.

Once logged in, click on "Menu" at the top bar and then click "Request Records."

If you are not enrolled in Patient Gateway, simply go to  and click on "Enroll Now." Respond to the questions and click "Next" to complete the enrollment process.

Request patient medical records by mail or fax

Visit Mass General Brigham's Medical Records page and download the authorization form for the facility from which you are requesting records. If you received care at multiple facilities within Mass General Brigham (formerly Partners HealthCare) and would like your entire medical record, please use the Mass General Brigham authorization form.

Complete the instructions listed on Mass General Brigham's Medical Records page.

More information

Find more information on Mass General Brigham's Medical Records page, including details on patients who are minors, birth/death certificates, cost and requesting amendment in medical records.

Radiology Films and Hospital Bills

Brigham and Women's Faulkner Hospital's Health Information Management Department does NOT provide radiology films or copies of hospital bills. Such requests should be directed to the appropriate department.

  • For radiology films, call the Film Library at 617-983-7169 or visit our Radiology site.
  • For copies of hospital bills, call Billing Customer Service at 617-726-3884. For more detailed information, including billing department hours, click here.

If you are requesting copies for purposes of continued care, please state this in your request and an abstract will be provided at no charge. Otherwise, a fee may be associated with your request. If you are in immediate need of copies or have questions regarding your request, please contact us at 617-983-7960.

Brigham and Women's Faulkner Hospital

Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.

Learn more about BWFH