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Patient and Visitor Information

Frequently Asked Questions (FAQs)

*Please note: Brigham and Women's Faulkner Hospital's website does not attempt to practice medicine or provide medical advice concerning medical conditions or treatments over the Internet. For emergency medical treatment or answers to personal questions, we strongly encourage you to consult with a qualified health care provider. *

Below, you'll find answers to the questions most frequently asked. If you don't find the information you need, email us at

Frequently Asked Questions

How is care at BWFH different during the COVID-19 pandemic?

The health and safety of our patients, families and staff is our top priority, so we are taking a comprehensive approach to prevent the spread of infectious diseases. We know that COVID-19 will be with us for the foreseeable future, so we’ve implemented measures to provide the safest possible environment.

We are open to see all patients for necessary general care in the outpatient and inpatient settings, and our Safe Care Commitment ensures your in-person visit to Brigham and Women's Faulkner Hospital is welcoming and safe.

Due to the COVID-19 pandemic and the need to physical distance, we are also offering Virtual Visits that are conducted remotely through the use of phones and computers whenever possible. Outpatient visits are available for care that requires a face-to-face visit, physical examination, treatment or procedure. Your care team will help you determine which is best for you.

Click here to read our FAQs about care during the COVID-19 pandemic.

I was born at Brigham and Women's Faulkner Hospital. How do I obtain a copy of my birth certificate?

You may request your birth certificate from the town or city in which you lived when you were born. Or, you may request your birth certificate from the town or city where the hospital in which you were born was located. For those born at Brigham and Women's Faulkner Hospital, birth records are kept at Boston City Hall.

How do I schedule a mammogram?

Please call Brigham and Women's Faulkner Hospital's Sagoff Breast Imaging and Diagnostic Center at 617-983-7272 to request an appointment for a mammogram. You will need to provide information including your name, date of birth, phone number, address, and the name of the physician to whom we should send the report. If you have had films taken previously, you will be asked to bring those to your appointment.

What are the Outpatient Laboratory hours?

Our Outpatient Laboratory is open Monday through Friday from 7 am to 5:30 pm (no weekends). Holiday hours may vary, so please contact the lab at 617-983-7336 or 617-983-7111 to confirm before coming in.

I have a billing question. Who do I call?

Please visit Brigham and Women's Faulkner Hospital's Billing Information page.

How can I become a vendor/supplier with Brigham and Women's Faulkner Hospital?

Please contact Mass General Brigham Materials Management Client Services group at 617-726-2142, or via email.

Where can I report technical issues with the website?

For issues regarding the website (broken links, incorrect information, etc.) please email

Brigham and Women's Faulkner Hospital

Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.

Learn more about BWFH