The Patient and Family Relations Department serves as a resource for patient complaints and acts as a liaison between the patient and the hospital. Our Patient and Family Relations staff educates patients about the benefits available to them, and instructs them as to what departments in the hospital can best suit their needs. Brigham and Women's Faulkner Hospital's Patient and Family Relations staff are available whenever you need assistance, weekdays from 8 am - 5 pm. Please call 617-983-4507 for more information.
Please call 617-983-7101 or go to the 3rd floor information desk to ask about a patient's condition, find out their room number or call the patient's room.
Mass General Brigham Quality and Safety
Mass General Brigham is committed to making patient care better each day, across all parts of our system. This site is for those who want to better understand how we are doing this. It explains how we are improving the quality, safety, and efficiency of patient care. Learn More
Patient Safety and Care Information
Massachusetts hospitals have always been about high-quality care, and that care is evolving. To keep you up to date on what they're doing - and how well they're doing it - Massachusetts hospitals have come together with nursing leaders across the state to introduce PatientCareLink - a sweeping quality-and-safety initiative that demonstrates our commitment to our dedicated caregivers and the people they work for - you. PatientCareLink ensures that you will have access to information you need to make the best health care choices for you and your family. Learn More