skip to Cookie NoticeSkip to contents

Patients/Visitors: Please complete a brief screening on our prescreen app prior to arrival to expedite entry into our hospital. To learn more about receiving care during COVID-19, click here.

Header Skipped.

Patient Testimonials

In their own words, our patients tell us how much you care

Letters from our Patients and their Families

Dear Brigham and Women’s Faulkner Hospital, 

Everyone that I was in contact with, the front desk, mammogram and ultrasound techs, doctors, were all exceptionally pleasant. They made me feel comfortable and were incredibly kind and warm. That is exactly what I hope for in healthcare, and not always is what I have experienced. This was a standout team and I hope they each are given the credit they deserve for their professionalism and kindness.


Dear Brigham and Women’s Faulkner Hospital, 

Every contact with everyone from the parking attendants to the doctor and all the people in between have been pleasant, courteous and down right nice. Having the need for medical service is not my idea of a good time, but the folks you have working for you make a bad situation comfortable and tolerable, they are truly wonderful.


Dear Brigham and Women’s Faulkner Hospital, 

I have no words adequate to thank the staff at the outpatient diagnostic x-ray department at BWFH for helping me. I went in for a simple x-ray. While I was there laying on the bed I got vertigo and I was quite violently sick. The staff were beyond beautiful. They were wonderful. They were helpful. They were kind. They were fantastic. They were attentive. They were medically on top of things. They were just so so, so, so nice and kind and I felt so cared for and I really, really, really appreciated it. Thank you so, so much.


Dear Brigham and Women’s Faulkner Hospital, 

The staff at the BWFH Breast Imaging Center are always so friendly and kind. As a former breast cancer patient, I am obviously nervous every year for my annual mammogram. The staff put me at ease and they were running right on time. Nothing is worse than an appointment running late which only adds to the anxiety. They told me that my results would be posted on Patient Gateway that afternoon and they were. I had the choice to have my mammogram at my local hospital as I have been in remission but I choose to still have my future breast imaging done at BWFH because of the excellent service I receive there.


Dear Brigham and Women’s Faulkner Hospital, 

I can definitely recommend your outpatient surgery! I felt well-cared for at all times, with everyone being very professional, helpful and kind. Dr. Shoji is absolutely fantastic, from the first office visit onwards, to email communication and taking his very valuable time to answer my questions about the surgery with utmost patience and great detail, up to the mastery of the surgery procedure itself. Dr. Shoji is a force! His team was also excellent from the first point of contact onwards. I can wholeheartedly recommend Dr. Shoji, his entire team and BWFH!


Dear Brigham and Women’s Faulkner Hospital, 

After two years without progress, just two meetings with Rachel Wolk rocketed my recovery to a new level. No one had given me such a complete explanation of the structure of the pelvic floor in such a creative way. She got me to think of my situation correctly so I could take effective action. I’ve read a lot of articles and had guidance from others but no one ever “nailed it.” Her style is clear, concise, and thoughtful. She saw what I did not understand. She led me to a very effective visualization that made the exercise far more beneficial. That was the key. Before meeting DPT Wolk, I had no way to know that I was not doing the basic exercise correctly. I was missing critical elements; there’s a pull and a lift that need to accompany the squeeze. I can’t explain it, ask Rachel! She is a great listener, provider and superb coach. I am extremely thankful to Dr. Kathrins for the referral. DPT Wolk was terrific.


Dear Brigham and Women’s Faulkner Hospital, 

I want to take a moment to share my impression of Dr. Warner as a physician and share that I consistently have absolutely stellar experiences as his patient. I am so glad he is MY PCP! Not only is he prompt (above and beyond) with responses to my messages/calls, he is also incredibly efficient, a brilliant listener, super attentive and thorough while also incredibly helpful! He supports me with referrals and set me up with what I need with predictable reliability!

What a breath of fresh air! In today’s current medical environment and climate of this on-going pandemic, Dr. Warner has never once faltered or disappointed me. He has always been an impeccable provider and lived up to his outstanding reputation. It’s no wonder *EVERY* peer clinician who hears Dr. Warner is my PCP starts singing his praises! Those praises are much deserved!

I interact with numerous physicians, clinicians, surgeons, technicians, et. al. Dr. Warner’s bedside manner, clinical skills and compassionate care are undoubtedly in the uppermost echelon of all medical experiences I have ever participated in.

THANK YOU Dr. Warner for being YOU, doing what you do, choosing medicine as your career and for all you bring to your profession, practice and patients! You are a gem! Please don’t ever forget it!


Dear Brigham and Women’s Faulkner Hospital, 

I just want to share my impression of Dr. Wollin as a physician and share that I had an absolutely stellar experience consulting with him today.

Not only was he prompt and totally on-time, he was also incredibly efficient, a brilliant and quick thinker, a great listener, super attentive and thorough while also being incredibly fast on his feet. He got me set up and scheduled for what I need next — NEXT WEEK! — with the best fitting physician in your group, all in under FIFTEEN MINUTES!

(Maybe technically longer but it felt like 15 wonderful minutes, not rushed at all and just exactly what I needed!)

The staff was also amazing, kind, caring, competent and quick—without rushing! What a breath of fresh air all around!

I interact with numerous physicians, clinicians, surgeons, technicians, et. al. Dr. Wollin’s bedside manner, clinical skills and compassionate care are undoubtedly in the uppermost echelon of all medical experiences I have ever participated in.

THANK YOU Dr. Wollin for being YOU, for doing what you do, for choosing medicine as your career and for all that you bring to your profession, practice and patients! You are a gem! Don’t ever forget it!


Dear Brigham and Women’s Faulkner Hospital, 

Dr. Sinha and the team at BWFH provided exceptional care. Attentive, compassionate and informative throughout, they made my surgical experience as smooth and easy as possible. Dr. Sinha’s kind, patient, thorough demeanor really shined through as he explained my various treatment options and their impacts, and his exceptional skills as a surgeon have given me beautiful results and restored my sense of wholeness and confidence as a woman. I would wholeheartedly recommend Dr. Sinha and his team to anyone who might need his care.


Dear Brigham and Women’s Faulkner Hospital, 

Everyone was absolutely amazing! The nurses in preop were so caring and approachable! There were two that helped me. One had been there since 1979, originally from Puerto Rico, I forgot her name, but she was incredible! Then there was Margaret who took over and she was just as incredible. They treated me as if I was family. It helped me to be calm and confident about my surgery.. My doctors were also incredible making the process seamless and calming. Finally there was one thing that I will always remember about this experience and it brings tears to my eyes as I type it. There was a nurse in surgery, I forgot her name, but she was wearing a face shield, I remember. Right before I went to sleep the last thing I remembered was her putting her hand on my hand. That simple and kind action gave me the comfort I needed right before I went under. It meant the world to me, and I will never forget her true humanity and nurturing manner. Thank you BWFH staff for everything!


Dear Brigham and Women’s Faulkner Hospital, 

The Emergency Department team is fantastic. Everyone was so helpful and took excellent care of me. I observed how pleasant and kind the team was in the worst of circumstances with an ED full of COVID-19 patients. I was quite anxious about my diagnosis and they took great care to check me out and give me guidance on self-monitoring at home. They told me if my oxygen rate went down to come right back and they would take care of me so I felt a lot of confidence and sense of security going home. The work they are doing is admirable in the face of this crisis. I am starting to feel better and have implemented their guidance. I hope to recover soon. I can’t express enough my deep gratitude.


Dear Brigham and Women’s Faulkner Hospital, 

Having experienced knee replacement at the Brigham, the new day surgery approach is a significant advance! Going to my home after surgery with my wife improved my outlook greatly by being in familiar surroundings. The instructions on home care are great, communication at home perfect and I feel I’m recovering faster at home. Great advance in treatment!


Dear Brigham and Women’s Faulkner Hospital, 

You were friendly. You were helpful. You filled me in on everything that was going on. I didn’t feel like I was being dodged about anything. You listened to me. You were courteous and I’d recommend anybody who needs any kind of procedure to go to BWFH. The hospital is big enough to help, small enough to know you and I really enjoyed it. Alright, maybe enjoyed it is not the right phrase, but I really like visiting BWFH. In fact, when the ambulance picks me up and asks if I had a preference, I say go to BWFH.


Dear Brigham and Women’s Faulkner Hospital, 

I specifically chose BWFH over the main Brigham campus for its easier access and ostensibly more relaxed atmosphere within a broader culture of world class health delivery. I was not disappointed. Everyone was kind, unrushed and seemed happy to be working there. Susan, my preop nurse, laid out the plan and executed it smoothly. My anesthesia experience was sublime—zero pain from start to finish. Waking up felt lovely. Ian, my post op nurse, expertly delivered me back into the world of the awake, constantly checked on me, timed my meds perfectly, fed me and checked off every box needed for a safe discharge. My PT team went over every anticipated issue before clearing me for fight. Finally, Maria, my aide, delivered me safely into my car. I wish I could remember everyone by name so they could receive the credit they deserve.


Dear Brigham and Women’s Faulkner Hospital, 

I am a retired RN with significant experience in Patient Safety and Quality in a major Boston academic medical center. I was impressed by the physicians, the nurse practitioner and the nurses. The nurse practitioner was tremendous in knowledge and her approach. I believe that I received excellent care.

BRIGHAM AND WOMEN’S FAULKNER HOSPITAL


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.

LEARN MORE ABOUT BWFH