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Patient Testimonials

In their own words, our patients tell us how much you care

Letters from our Patients and their Families

Dear Brigham and Women’s Faulkner Hospital, 

I was concerned that a telephone consult would feel impersonal and off-putting. Rather, Alyssa Waldman was engaging, probing and had great suggestions, arising from her insights and knowledge about nutrition and weight loss.


Dear Brigham and Women’s Faulkner Hospital, 

All my endoscopies were done by the same physicians at another hospital. Due to his retirement, this was a first-time experience for me. At first, I was a little nervous, but everyone I met made me feel welcome and safe. It was a very positive experience.


Dear Brigham and Women’s Faulkner Hospital, 

The staff—everyone I interacted with—were wonderful. I was made to feel very comfortable, safe and informed about every aspect of my procedure. So glad I was able to have my surgery with Dr. Earp and her team the at BWFH.


Dear Brigham and Women’s Faulkner Hospital, 

I had two appointments at BWFH on two different days plus a third in Boston. I received a call the day before the first asking me if I wanted to combine all three into the morning next day! I said “absolutely.” The first appointment ran over and everyone was accommodating to keep the scheduled appointments. Thank you!


Dear Brigham and Women’s Faulkner Hospital, 

The mammographer was lovely. I then proceeded for an ultrasound where the woman was quite kind. The home run was the radiologist Dr. Felipe Franco who explained every possible explanation for pain, immediately told me that the mammogram showed nothing to be alarmed about (took away my fear upon entering the room) and then showed me the actual ultrasound (which showed nothing). I told him at the time how unusual it is for a doctor to be so clear explaining the situation. He’s a keeper.


Dear Brigham and Women’s Faulkner Hospital, 

My pre-op nurse, Peggy, was so, so sweet. I was having a lot of anxiety and she was gentle with me and talked with me in a way that made me feel a lot calmer. My post-op nurse, Gail, was also so sweet and she listened when I told her I was in pain. She provided my healthcare proxy with all the information I needed, but she still explained to me even though I was still extremely exhausted and out of it. She made sure both myself and the person who would be caring for me understood. There was a third nurse, I can’t remember her name, who was nice and was extremely helpful to me when I was getting ready to leave, assisting me in the bathroom, helping me get dressed. Each of these women made my stay infinitely better than I was anticipating and helped calm my anxiety. I hope they know they were a huge positive part in my day.


Dear Brigham and Women’s Faulkner Hospital, 

This was my second conversation with Nancy Oliveira. She has been most helpful and a wonderful resource. We not only discussed diet, but she sent me websites for exercise programs she felt would be beneficial. She also kindly offered to answer via e-mail any further questions that I may have. She has been a delight to work with and very knowledgeable. Thanks Nancy.


Dear Brigham and Women’s Faulkner Hospital, 

The nurse who admitted me to ED was kind and remained very calm when things were moving quickly. She even later checked in on me when she was my nurse on the observation unit, as she wanted to make sure I was ok. She validated how overwhelming it can be to come into the ED and have so many different people around you doing various things all at one time at such a fast pace. I am also a nurse, so I knew what to expect by coming into the ED… but that made me even more appreciative that she took the time to recognize and validate my feelings after the fact. Nurses (especially ED nurses) are very busy, so when they take the time to do the extra things and check on their patient’s feelings around the experience, it means a lot.


Dear Brigham and Women’s Faulkner Hospital, 

The nurses were so incredibly kind and caring, they are amazing people. Dr. Earp is great. It’s hard having people talk to you while you are sedated in any way. I remember faces, but not words. Everyone was incredibly careful about safety protocols which was reassuring. I can’t say enough about the nurses I had. They should be recognized for their patience, kindness, care and humanity.


Dear Brigham and Women’s Faulkner Hospital, 

Kathy Krebs is an excellent hand therapist. She is kind and thorough. She worked hard to make the splint comfortable, including reshaping it and lining it with felt. She did a great job of demonstrating the exercises and checking that I was doing them correctly. She anticipated most of my questions and was wonderful about answering the remaining ones.


Dear Brigham and Women’s Faulkner Hospital, 

I was pretty impressed with staff. Originally there weren’t any ultrasounds available, when I said it was urgent, they saw me the next day and I actually had emergency surgery the next day. So I would say the staff went and above and beyond, above and beyond. The person who did the ultrasound was really professional, answering questions I had which I could understand, and everyone was really, really nice—and it did make a huge difference in getting me the care that I needed right away.


Dear Brigham and Women’s Faulkner Hospital, 

I was deeply moved by Mary Sweeney’s upbeat spirit, compassion and kindness. She spent time explaining to me all the tests and procedures that were being called upon. When she spoke to me, she did so as a sister and answered all my questions. She helped me to feel safe and cared for. I will never forget her.


Dear Brigham and Women’s Faulkner Hospital, 

I have a complicated medical history which can make me easily prone to anxiety in medical situations when things aren’t being explained to me in the best way possible or the healthcare staff aren’t seeming to be able to understand what’s wrong with me. I’ve been to the ED many times. I wasn’t anxious at all at my last visit! The nurses were very nice and Dr. Sharifali was the best ED doctor I have ever seen in my entire life! She’s an amazing listener. She really hears her patients and she’s very validating! She’s compassionate and very thorough in explaining everything. I was so impressed, when I got home I looked her up and I can see she’s still fairly new to her career and I’m certain she’s going to make a lot of patients really happy! That was the best day I ever had in an ED! I personally feel that she deserves an award, bonus or promotion!


Dear Brigham and Women’s Faulkner Hospital, 

The whole team deserves recognition. I’ve never been treated so kindly and in such a timely manner in an ED. Although I’m aware the ED staff is currently overworked and exhausted, no one showed it. Every person I encountered, whether it was a nurse, doctor, the person registering me and checking me in, everyone was very patient and caring. Usually ED visits are awful, but this one was not bad at all. Great job!


Dear Brigham and Women’s Faulkner Hospital, 

A nice nurse named Phyllis in the surgery department was the best! She knew I was scared and nervous about my surgery and she made me feel less alone, made me laugh and smile a couple times with her witty humor. She should be the role model for all health care workers. Showed a lot of care and compassion to me. Thank you Phyllis!!!


Dear Brigham and Women’s Faulkner Hospital, 

Angela Serig was the most phenomenal therapist and person I’ve ever dealt with in terms of getting any kind of medical care. She was very knowledgeable about my problems, worked very closely with me, was very supportive of me. I had a lot of personal family problems going on and often came to the therapy session upset and she was a tremendous source of comfort and support. She’s very skilled and hopefully I never need another occupational therapist again. But if I do, I certainly would like to work with Angela. I can’t speak more highly of her. Just a phenomenal, phenomenal person and very skilled clinician and I appreciate everything she did for me.


Dear Brigham and Women’s Faulkner Hospital, 

Hanna, PA, Mary, nurse, and Dr. Landry. The above people were excellent in the concern, support and care they provided while I was in the ED. They went above and beyond to make me feel safe in a very scary time when I was very ill. They were beyond kind and went out of their way to continuously check in with me, made sure to answer any/all questions I had about my care and I loved that they were able to explain it in a way that I could understand it. I am forever grateful for the wonderful care they all provided to me during my time at BWFH’s ED.


Dear Brigham and Women’s Faulkner Hospital, 

I was brought into pre-op where Michelle inserted an IV. From there, everything was done to make me feel as comfortable as I could be with my [surgery] looming. My surgeons, Dr. Dominici and Chun, met with me to discuss my upcoming surgery. Both reassuring me along the way. Dr. Glass and Emily, the plastics PA, giving words of reassurance as well. Dr. Kim thoughtfully administered anesthesia and I woke from surgery to the kindest nurse, Tricia, rubbing my hand and being so attentive. Her kindness set the tone for my whole stay. My memory is spotty, but I can’t forget my first nurse on the floor, Maria, with her vivacious smile and energy, welcomed me. Thinking no nurse could be better than Maria, the night shift nurse, Sam, started her shift with the same attentiveness and thoughtfulness. Finally, June helped me to get oriented with the drains I would be emptying and professionally went through my discharge paperwork allowing me to ask any questions along the way. Before discharge, I was so fortunate to meet Sue the PT. Wow! What a kind and understanding lady. We walked the halls, went through every exercise and even walked some stairs. She came with a full understanding of my diagnosis and procedure and a passion for her job. Conversation with Sue was much appreciated and extremely welcomed. The day of discharge multiple members of the team came to see me again! Dr. Chun came to ensure I was doing well. Because of her tutelage I have been able to comfortably continue this at home. Dr. Glass also came by and expressed what I too feel, that Dr. Dominici is not just an amazing surgeon but an incredible woman. Dr. Glass expressed that “Dr. Dominici is not only an outstanding surgeon, but she is amazingly kind and brilliant too!” Overall, this extremely unpleasant time in my life was bettered by every person I came in contact with. The global support and care was unmatched. I cannot thank everyone enough.

BRIGHAM AND WOMEN’S FAULKNER HOSPITAL


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.

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