skip to Cookie NoticeSkip to contents

Patients/Visitors: Please complete a brief screening on our prescreen app prior to arrival to expedite entry into our hospital. To learn more about receiving care during COVID-19, click here.

Header Skipped.

Patient Testimonials

In their own words, our patients tell us how much you care

Letters from our Patients and their Families

Dear Brigham and Women's Faulkner Hospital, 

I was on 7 South and my stay was extended by a day due to a complication. The care staff was remarkably attentive, knowledgeable and thoroughly professional. Although I’ve had other hospital stays, this was by far the most satisfactory experience I’ve ever had. I have already spoken with friends about my wonderful time in the ward and the remarkable staff there. If I were to rank it on a scale of 1 to 10, I would have to give them an 11. Thank you to all.

 


 

Dear Brigham and Women's Faulkner Hospital, 

I am so deeply appreciative of the care I received in the BWFH ED. The nurses were wonderful. I especially wish to mention Leah Warren, RN, who provided the majority of my care. She was simply wonderful - professional, attentive, personable, skilled and excellent. Dr. Stephen Hallisey was also wonderful - informative, focused, personable and “present” in a way that was very helpful. I feel reassured to know that BWFH is nearby and the quality of care is so excellent. (I offer this perspective as a nurse myself.)

 


 

Dear Brigham and Women's Faulkner Hospital, 

My pre-op and post-op nurses are AMAZING. My pre-op nurse got me settled in and answered questions. She is thorough and respectful. My post-op nurse went BEYOND her call of duty, popping in the mail my glass case and post-op instructions which I left behind. How gracious. Your staff is GOLD. Top notch customer service from the entrance to pre-surgery to surgical hold and recovery. I felt like I was being escorted and served at the Four Seasons not at a hospital. Thank you for a kind and comforting experience.

 


 

Dear Brigham and Women's Faulkner Hospital, 

I am writing to you to express my gratitude for the care I received at the hospital recently.

I am a patient of Dr. Fitz and recently underwent surgery. Words cannot express how excellent my care was while I was the hospital. From the moment I entered the front door, everyone made me feel as if I were their only patient, taking away all my fears!

I especially want to mention everyone 7 South who provided me with so much care and compassion and made me feel so comfortable. I almost wanted to stay!

How fortunate we are in this city to have you to provide us with such exceptional healthcare!

 


 

Dear Brigham and Women's Faulkner Hospital, 

Dr. Hentschel is fantastic! Of all the physicians I’ve seen in my life, and that number is considerable, he is the most personable; the most enthusiastic about his work; the most thorough; and one of the top two kindest. Since moving to Massachusetts, I’ve had difficulty finding a physician with all the attributes that I value. Dr. Hentschel is one of the precious few. I just wish he was my primary care physician as well.

 


 

Dear Brigham and Women's Faulkner Hospital, 

I would like to send a shout out to one of your employees. I can’t tell you how appreciative I am to have had help from this employee today. My parent is being treated at Dana-Farber. After a long day there recently, they had an emergent bathroom issue on our way home. We pulled into BWFH and were greeted by Shondel from Security. I told him what happened and because they still had their wristband on from Dana-Farber he kindly let us into the restroom. I came out of the restroom desperate as my parent’s clothes were soiled and I was not sure how we were going to get out of the building. Shondel graciously went to one of clinics and got me wipes, a gown and some chux. He also was kind with his words, he saw how upset I was and told me not to worry about a thing. My parent worked at BWFH for over 30 years, but Shondel did not know that and treated them with respect and dignity despite our situation. I also work in healthcare and I spend a lot time with my staff and managers hoping we can achieve this level of customer service excellence. In the meantime my car was running out at the front valet area. I did not get the name of the staff from the parking staff member that assisted, but I am also grateful for his help. He said, “Don’t worry, I pulled your car up, turned it off and have yours keys secured.” I would really like to see Shondel and the parking staff rewarded for this kindness. I am not sure how you handle staff shout outs for great patient experience at BWFH but it's truly deserved here.

 


 

Dear Brigham and Women's Faulkner Hospital, 

I came into BWFH on a Sunday morning after collapsing leading worship at church. The time in the Emergency Department was short and I was placed on 6 North. I had been plagued with a number of medical issues. Each was treated as best as possible given the circumstances. At BWFH, the team approach considered all the variants and began to look for answers. As a result, every condition I came in with was addressed and ministered to. As a result, I left with a diagnosis, a treatment plan and structured follow up. I truly feel like a new person - one who has been given a new look at life. I humbly thank you all for your help.

 


 

Dear Brigham and Women's Faulkner Hospital, 

Wanted to quick thank the doctors, nurses and staff in the Emergency Department at BWFH. I was in there on a recent Sunday morning for pain in my eye. Everyone was great and helpful. Very professional. Not sure if you all receive enough thank you’s for the work you do, so wanted to send this.

PS… My eye is doing much better.

 


 

Dear Brigham and Women's Faulkner Hospital, 

I wanted to drop a quick note to share my outstanding experience at BWFH yesterday. From my early morning desk team who greeted me, to the team checking me in for my surgery, to the crew on the 6th floor prepping me for surgery under the skilled eye of Brandon Earp, I was cared for efficiently and with great empathy.

There were so many kind and compassionate moments that made my experience so much better - and less anxiety inducing!

Thank you for the tone you set and the crew you lead.

BRIGHAM AND WOMEN’S FAULKNER HOSPITAL


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.

LEARN MORE ABOUT BWFH