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Patient Testimonials

In their own words, our patients tell us how much you care

Letters from our Patients and their Families

Dear Brigham and Women’s Faulkner Hospital, 

I wanted to take the opportunity to thank the hospital for the excellent care I received during my recent unexpected visit and stay.

The team in the Emergency Department were talented, efficient and quite busy. I was fortunate enough to have a room. The nursing staff was excellent. I was so impressed with their level of professionalism. Later that day, I was admitted.

During my stay, I had many different tests which required me to be transported around the hospital. I found the transportation team to be very helpful and kind. They always wished me good luck and they always had a cheerful attitude.

I would like to give special accolade to one RN, Rachel Nerier. She went out of her way to assure that I was well taken care of during her shifts. You could tell that she took a lot of pride in doing her job well. At one point, I was lying in bed feeling somewhat sad and worried about my test results. She was exceptionally helpful and did her best to assure I was comfortable. When she left the first evening, I overheard her telling her replacement that I was “really nice,” which made me feel so good.

Another stand out was the technologist who did my heart ultrasound. He was an exceptionally nice young man. I can’t recall his name, but I found him to be very polite and professional.

I feel fortunate to have such a great hospital with good doctors, excellent nurse and other providers so close to home. THANK YOU.



Dear Brigham and Women’s Faulkner Hospital, 

I needed to share my inpatient experience with such love and care.

I would like to acknowledge two nurses that cared for me with such expertise and love. Emily and Christine on 7 North, you showed me that there is hope for tomorrow. 

In a time of such darkness, I know you both and others of your generation will bring about a change for ALL. 

As I was discharged from the hospital, I felt such love for these young women. Emily, I will never forget what you said to me. You told me that “if you can hate people that you don’t know, why can’t you love people you don’t know?” Emily, I love you and will never forget your message. 

I must say that Brigham and Women’s Faulkner Hospital is a hospital of LOVE. 

I will be remised if I didn’t mention Christine, the IV nurse that provided care with so much love. 

Happy Nurse Week!!!



Dear Brigham and Women’s Faulkner Hospital, 

My wife and I spent a few hours in the Brigham and Women’s Faulkner Hospital Emergency Department yesterday with a condition that had gotten out of my control at home. I have nothing but praise for the treatment I received from by Dr. Alice Kidder Bukhman and nurse Jennifer Sawyer.   

I understand that it was a typically busy Monday in the department, but throughout the day both caregivers were completely professional, considerate, sympathetic, compassionate, efficient and ultimately effective. I felt confident that they were doing all that could be done for me as my condition did not respond as it should have to usual treatments. I am especially appreciative that Dr. Bukhman was willing and able to consult with other doctors on the staff to come up with a satisfactory solution to my immediate problem and arrange for follow-up treatment. 

All in all, it was a trying and unpleasant day, and the treatment was not always pleasant, but these women got us through it as well as one could hope. I visited the ED at another area hospital with this same condition a couple years ago. At the end of that day I resolved never to go there again. This experience was much, much better.


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.