Patient Testimonials

In their own words, our patients tell us how much you care

Letters from our Patients and their Families

BWFH staff and employees often receive heartfelt thank you notes from the patients and families they serve. The letters below are devoted to featuring those special letters from patients and family members who have benefitted from the incredible compassion and expert skill of our superb staff.

Dear Brigham and Women’s Faulkner Hospital, 

I’m writing to share with you our thoughts about Carolene Lewis of the Brigham and Women’s Faulkner Hospital. My husband and I have known Carolene for the past two years. During our weekly visits to the hospital, we have witnessed countless acts of kindness by Carolene to patients of the Unit. We, too, have been recipients of Carolene’s kindness and empathy on many occasions. Frequently patients and loved ones will chat with one another about how much they love Carolene and how grateful they are to have her at the Unit.

We should also mention Carolene’s outstanding work performance in the administrative realm. Caroline is a consummate professional whose organizational skills, dedication and commitment to excellence insure that patients are taken well care of and that things run smoothly. Carolene makes a warm and stress-free environment for patients at the Unit!

Dear Brigham and Women’s Faulkner Hospital,

I would like to express my gratitude for the outstanding emergency room treatment that I experienced recently. Robin, Meghan, Brian and Dr. Lee treated me with unequivocal care, respect and concern. It was very much appreciated and touching. Keep up the good work!

Dear Brigham and Women’s Faulkner Hospital,

I was a patient at your hospital recently. It would be grossly negligent of me to not write you and convey my thoughts about my recent experience at BWFH.

My stay at your hospital gave me rare insight into what can happen when an entire workforce is on the same page. I cannot believe how you delivered the healthcare that I was lucky enough to receive, from the admitting and registration process, to my escorted ride via wheelchair by a smiling nursing assistant to my awaiting transportation downstairs.

It has always been my sincerest belief that no person’s job in any organization is more important than any other person’s position. That is especially true when you are a patient in a hospital receiving care. When I was in need of food, the most important people at that time were the food service personnel. When I was in need of pain medicine, that person became my nurse. My nursing assistants did a fantastic job keeping me clean, making sure I had new bedding each day, taking my vitals and doing all other things that they do to help with the healing process. They delivered much needed care and comfort. Environmental staff made sure and were equally important by keeping my room clean and refreshed each day for myself, visitors and medical staff so they had a clean and safe area in which to operate. Together, your staff worked diligently and cohesively to deliver a stay that was worthy of my respect. You certainly exceeded in achieving your goals and my expectations.

All phases of treatment were a remarkable achievement in medicine that resulted in an overwhelming victory for the patient. Coming from a law enforcement background, I am well aware that this is accomplished from the top down. As leaders of this organization, at this hospital I hope you will pass my comments on to all those who are most deserving of a job well done.

Not only did I have great medical care, but those who were responsible for that care explained all to me before they proceeded. I was especially happy to see, that all those who entered my room took the necessary time to wash their hands before coming to my bedside, thus minimizing the possibility of infection. In addition, to all the above, I was kept informed of all decisions made by medical staff on my behalf. They were all willing to answer any questions that were of importance or concern to me.

Dear Brigham and Women’s Faulkner Hospital,

My mom just had breast cancer surgery at BWFH. I am a physician at a Boston hospital, and I've trained at some of the best hospitals in the country. My mom and I just want to say that we've been blown away by the care we've received at BWFH. We especially want to commend our overnight nurse, Jess on 7 South. She was the best nurse my mom, who also works in a hospital, has ever encountered, and I think she's definitely one of the best nurses I've ever seen as well. I know positive feedback in medicine nowadays can be difficult to come by, so I wanted to take the time to let you know how great Jess was. She went above and beyond the call of duty last night, and my mom is extremely happy despite having had breast cancer surgery yesterday. Thank you!

Dear Brigham and Women’s Faulkner Hospital,

I was a patient at BWFH recently on the 7th floor. Since my hospital stay, I have felt compelled to write and commend the nursing staff that cared for me. The nurses and patient care technicians that cared for me were absolutely outstanding! I truly believe that I could not have received better care anywhere. The insight, care and compassion that they treated me with was unbelievable! They always allowed me to maintain my dignity and made a very difficult time, easier.

I felt I would be remiss if I didn’t bring my comments to management’s attention. I hope it finds its way into the proper hands.

I can’t thank the nursing staff enough for their tremendous care!

Dear Brigham and Women’s Faulkner Hospital,

I just wanted to compliment the staff at the Breast Center at Belkin House 4th floor. My mother was scheduled for seed placement and her surgeon unexpectedly wanted another mammogram before the surgery. They wanted us to go back into Brigham and Women’s and get the mammogram there. The receptionist at the Breast Center said she would try to see if it could be done at BWFH and was able to arrange it. I cannot tell you how much I appreciated that - it made things so much easier. It is that kind of patient-centered care that patients and families need when they have a cancer diagnosis.

Dear Brigham and Women’s Faulkner Hospital,

Recently, at BWFH, I had a nasal polyp removal surgery. This was done by Dr. Neil Bhattacharyya and his team. The surgery went very well, as I had no nausea or vomiting afterwards, which I have had severe complications with in the past. I have had about ten of these surgeries since 1975, and they’ve never gone as well as the one performed by Dr. Bhattacharyya at BWFH. This procedure was far less invasive than previous ones too, which is much appreciated on my end!

I commend Dr. Bhattacharyya and his team for their professionalism. From my first visit with Dr. Bhattacharyya, I felt very comfortable and satisfied with his work. He and his team are a true testament for your hospital’s mission.


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.