Patient and Visitor Information

Partners Patient Gateway

Partners Patient Gateway is our online patient portal – your secure online connection to your physicians and other health care providers. It is a fast and convenient tool that allows you to:

  • Communicate with your doctors
  • Schedule and manage appointments
  • Request prescription renewals
  • View test results and after-visit summaries
  • View your health record information
  • View and pay bills
  • Update mailing address and other demographic data

...and more! Setting up your personal Partners Patient Gateway account is simple. A request form asks you to provide basic information: your name, gender, birth date, telephone number, email address, home address, and your Brigham and Women’s Faulkner Hospital health care provider(s). 


Click here to visit Partners Patient Gateway


Patient Gateway Updates

The Patient Gateway website and mobile app has a new look and feel. You will continue to have access to all currently available features — and can expect the following new features:

Care Everywhere

  • Link your Partners Health Records from organizations outside Partners.
  • You may be able to access your health information from a non-Partners provider if he or she is using the same electronic health record vendor (known as Epic).

Release of Information - A New Way to Request Your Medical Records

You will receive notification through Patient Gateway when your provider adopts the new functionality that allows you to request your medical records online. As always, you will continue to be able to request your records by filling out a form provided by your hospital or provider.

Frequently Asked Questions About Partners Patient Gateway

Who can use Partners Patient Gateway?

Patients of Brigham and Women’s Faulkner Hospital, Brigham and Women’s Hospital or any other participating Partners hospital can use Partners Patient Gateway. Whether you have already signed up, or wish to sign up, please go to

What should I do if I am having problems using Partners Patient Gateway?

For support on technical issues, such as problems logging in or a forgotten username or password, visit Partners Patient Gateway's Frequently Asked Questions.


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.