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Patient and Visitor Information

Billing, Insurance and Financial Assistance

Important Medicaid Redetermination Update

Medicaid (MassHealth in Massachusetts) has maintained members’ coverage and benefits due to continuous coverage requirements that started during the COVID-19 emergency. Starting April 1, Medicaid will return to its normal annual renewal process. If Medicaid has enough information to confirm your eligibility, your coverage will be renewed automatically. If Medicaid is not able to confirm your eligibility automatically, you will receive a renewal form in a blue envelope to the mailing address that is on file.

To avoid disruption in coverage, please visit your state’s website to ensure Medicaid has your most current information.

Insurances Accepted

Brigham and Women's Faulkner Hospital accepts most health insurance plans. Mass General Brigham maintains information about health insurance accepted at BWFH and other hospitals within the Mass General Brigham system. Please visit their website for further information on insurance plans and products accepted at BWH.

Many insurance plans are now considered “tiered” plans, and have different levels of costs depending on where you go for care. It is important that you check with your own health insurance plan to see what level of coverage you will receive at a specific hospital. Even if you see your insurance plan listed, additional referrals or authorizations may be required. Some services may not be covered by your insurance coverage at every location. The level of coverage provided to you is determined by your insurer.

Also, many health insurance plans may use other companies to cover certain services such as behavioral health (mental health) or transplant related services. Please contact your health insurance plan or employer for your specific questions.

You should always check with your own health insurance plan before getting care to make sure you understand your covered benefits and costs.

Financial Assistance

If you do not have health insurance and/or cannot cover the cost of your care, we will gladly assist you in applying for free care, or advise you of other possible options. Please visit Patient Billing and Financial Assistance for information about various forms of financial assistance available from Mass General Brigham.

For more detailed information about the billing process (including frequently asked questions about billing, types of bills you may receive, and a sample billing statement), click here.

Preventive Health Exam Billing

Sometimes, your annual Preventive Health Exam, Medicare Annual Wellness Visit, or Welcome to Medicare Visit can turn into a “Sick Visit." During your visit, your provider may need to treat a new medical issue or a chronic problem that has changed. If that occurs, this part of the visit is called a Sick Visit and may result in additional services being billed to your insurance. Please click here before your Annual Physical to learn more about preventative health exams/annual physicals and insurance coverage.

Billing Questions

If you have questions or concerns about your bill, please call MGB Patient Billing Solutions at 617-726-3884 (Monday through Friday between 9 am and 4:30 pm EST) and a representative will be happy to assist you or you can send an email to or by mail to:

Mass General Brigham Patient Billing Solutions
P.O. Box 9693
Boston, MA 02114-9693

Visit Mass General Brigham's Patient Billing website to learn more.

Brigham and Women's Faulkner Hospital

Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.

Learn more about BWFH