At Brigham and Women's Faulkner Hospital, we provide convenient ways to access care. Virtual Visits are one-on-one video or phone appointments with your health care provider. These visits allow you to get medical care and guidance from the comfort of your own home. Whether it's a follow-up appointment, or a first-time consultation about a procedure or surgery, our specialists are here to help you. Physicians, physician assistants, nurse practitioners and more are here to help you stay connected to care.
Advantages of Virtual Visits
Our health care providers can help established or new patients stay on track with medical care that’s personalized to their needs. During a Virtual Visit, your health care provider can:
Address a new medical concern (like new symptoms or changes in your health)
Follow up on a specific health condition
Review or order lab work, imaging or test results
Answer questions about a medication or therapy, order a new medication or refill a prescription
Discuss an upcoming procedure or surgery
How Virtual Visits Work
Our practices offer care that comes to you, and not the other way around. Virtual Visits are conducted through a video conference platform on Patient Gateway or Zoom, or via phone call.
To schedule a Virtual Visit (or to discuss whether an in-person appointment would be more beneficial), call your physician's office directly to discuss.
If you do not know the number for your doctor's office, visit our Programs and Services page, click on your department and then click on Contact Us for that department. You can also search for your doctor by name on our Find-A-Doc website.
Before you connect with your provider, our team will guide you through the process, including logging in to Mass General Brigham Patient Gateway or Zoom and testing your devices. Otherwise, prepare for your provider visit as you normally would, including having your questions and health updates ready.