Virtual Visit Setup Instructions

Please complete the steps below before your Virtual Visit appointment.   

Step 1

Schedule your Virtual Visit. If you do not already have an appointment scheduled, you must request to schedule a Virtual Visit by contacting your provider’s office. 

If you do not know the number for your provider's office, visit our Programs and Services page, click on your department and then click on Contact Us for that department. You can also search for your doctor by name on our Find-A-Doc website.

Step 2

If you do not already have a Mass General Brigham Patient Gateway account, enroll in Mass General Brigham Patient Gateway 

Please contact Mass General Brigham Patient Gateway at 1-800-745-9683 if you have any questions.

Step 3

Review our Virtual Care Service Agreement and Patient FAQs.

Service Agreement 

Step 4

Set Up Before your Visit.

1. Download Zoom onto your device:
1. Computer: Click here to download Zoom onto your computer.
2. Mobile/Tablet: Go to your app store to download Zoom and the Mass General Brigham Patient Gateway App. Use our Zoom Mobile Setup Guide for more instructions.
2. Disable popup blockers if you plan to use the Safari or Firebox web browser.
3. Visit the Zoom test website to make sure audio and video work well on your device.
4. Call 1-800-745-9683 for further technical assistance.

Step 5

Log into Patient Gateway 10 minutes prior to your appointment to start your visit.

1. Visit Mass General Brigham Patient Gateway and log in or use the Mass General Brigham Patient Gateway App on a tablet or phone.
2. Follow these instructions (English, Spanish) to access and start your visit
1. You will see ‘Wait for host to start meeting’ until your clinic launches the visit. Please wait until your provider connects.
2. Call your clinic if you have trouble connecting at the time of your appointment

How to Access a Virtual Visit On A Computer

Zoom Privacy Notice

We are using a special version of Zoom used for healthcare visits that has several security features that are not available with other versions of Zoom. Each individual appointment creates a new meeting link between provider and patient. There is also a waiting room function providers use to admit people into the Zoom meeting so that no uninvited guests may join. All the video calls are encrypted, video and chat cannot be recorded, and personal health information is not saved by the video system. Connecting to the visit through Patient Gateway provides another layer of security. Patient Gateway Zoom virtual visits are designed to make seeing your provider easy, while keeping you and your health information safe and secure. If a patient wishes to record their virtual visit, the patient MUST gain consent from their provider before proceeding. Please note that many providers do not permit video or audio recording of visits. 

Contact Us

If you have any questions about setting up the program or need technical assistance, please contact the Brigham Virtual Care Team via email at BrighamVirtualCare@partners.org or call 1-800-745-9683.