Please complete the steps below before your Virtual Visit appointment.
Schedule your Virtual Visit. If you do not already have an appointment scheduled, you must request to schedule a Virtual Visit by contacting your provider’s office.
If you do not know the number for your provider's office, visit our Programs and Services page, click on your department and then click on Contact Us for that department. You can also search for your doctor by name on our Find-A-Doc website.
If you do not already have a Mass General Brigham Patient Gateway account, enroll in Mass General Brigham Patient Gateway
Please contact Mass General Brigham Patient Gateway at 1-800-745-9683 if you have any questions.
Review our Virtual Care Service Agreement and Patient FAQs.
Your health insurance plan has established rules for the payment of health care services. Visits offered through the Brigham Health Virtual Visit Program may be subject to co-payment, deductible, and co-insurance based on your insurance benefits plan.
When your virtual visit takes place with a physician office, you will usually be charged only for the physician’s examination, and your co-payment will usually be your only out-of-pocket cost. Your co-payment will be requested when you check in online or you will receive a bill after your appointment.
When your virtual visit takes place with a provider in a hospital outpatient location, there will typically be two charges which may result in your paying more for your visit. Your out-of-pocket costs could include the following:
You may receive a bill that combines the charges from the hospital and physician on one line or these charges may be split into two lines, depending on the location. We will request your co-payment when you check in for your visit online, and we will send you a bill for any unpaid balance after we receive payment from your insurance company.
For both physician office and hospital outpatient visits, your health insurer may require you to get a referral or authorization. In addition, our providers may be considered "In Network" or "Out of Network" depending on the service of your health insurance plan, which could affect the amount you pay.
If your physician ordered laboratory tests or imaging services (such as X-ray, CT or MRI), you may be billed for these tests by the hospital, clinical laboratory, or imaging center, and you may also be billed for the services of the physicians (usually pathologists and radiologists) who interpreted the test results.
It is your right to receive an estimate of the cost of your visit in advance of the visit. Please contact Mass General Brigham Patient Billing Solutions (see below for contact information) at least two business days prior to your visit to get an estimate. Please have as many details as possible about the upcoming visit, including the provider’s name, location and details of the planned service or procedure.
If you are a Medicare beneficiary and your visit takes place with a provider in a hospital outpatient location, you will be responsible for Medicare Part B out-of-pocket co-insurance payment of approximately $25 for the hospital facility charge. Procedure charges or other testing could increase your out-of-pocket expense.
Please contact the Member Service department of your health insurance plan to verify your coverage and financial responsibility for services described in this guide. This phone number is located on your insurance card.
Mailing Address:Patient Billing Solutions
I have been told by my physician or designee that my insurance or worker’s compensation plan may provide payment for the services identified above. I understand that I have the right to decide whether to receive these services. I am also aware that the videoconference technology in use is secure, reliable and reputable, but may have occasional connection issues. I have decided to receive the services and agree to be personally and fully responsible for necessary electronic equipment for the Brigham Health Virtual Visit Program.
Brigham Heath’s clinicians will provide the following services: Video Visits
I understand that my health care could be improved by talking with my Brigham Health clinician using electronic media via a virtual visit. My clinician has talked with me about the benefits and risks of virtual visits to supplement my care.
The clinician may provide care through following electronic media: video, telephone, email, and text message.
Staying in touch with my clinician is important. Virtual visits will allow me to communicate with my clinician from my home, work or other locations. We will use the online format(s) noted above. Therefore, I will not need to travel to my clinician’s office to participate in the Virtual Visit Program. However, I will still need to go to in-person appointments as needed as directed by my physician.
Federal law requires that health care clinicians protect the privacy and security of my health information. This information is called Protected Health Information (PHI). I understand that my clinician will take all necessary steps to protect the privacy and security of my PHI. However, I understand that as with any electronic transmission, the privacy and security of my PHI cannot be guaranteed. I also understand that I should conduct my virtual visit in a private and secure place, so that others cannot see or hear my PHI discussed.
I understand that a virtual visit does not replace the in-person relationship between me and my clinician. I am responsible for calling my clinician if I have any questions or concerns about my health in between virtual visits. I understand that if I have a medical emergency, I should call 911 right away.
Set Up Before your Visit.
Log into Patient Gateway 10 minutes prior to your appointment to start your visit.
How to Access a Virtual Visit on a Computer
How to Access a Virtual Visit on a Mobile Device or Tablet
We are using a special version of Zoom used for healthcare visits that has several security features that are not available with other versions of Zoom. Each individual appointment creates a new meeting link between provider and patient. There is also a waiting room function providers use to admit people into the Zoom meeting so that no uninvited guests may join. All the video calls are encrypted, video and chat cannot be recorded, and personal health information is not saved by the video system. Connecting to the visit through Patient Gateway provides another layer of security. Patient Gateway Zoom virtual visits are designed to make seeing your provider easy, while keeping you and your health information safe and secure. If a patient wishes to record their virtual visit, the patient MUST gain consent from their provider before proceeding. Please note that many providers do not permit video or audio recording of visits.
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