Please complete the steps below before your Virtual Visit appointment.
Step 1
Schedule your Virtual Visit. If you do not already have an appointment scheduled, you must request to schedule a Virtual Visit by contacting your provider’s office.
If you do not know the number for your provider's office, visit our Programs and Services page, click on your department and then click on Contact Us for that department. You can also search for your doctor by name on our Find-A-Doc website.
Step 2
If you do not already have a Mass General Brigham Patient Gateway account, enroll in Mass General Brigham Patient Gateway
Please contact Mass General Brigham Patient Gateway at 1-800-745-9683 if you have any questions.
Step 3
Review our Virtual Care Service Agreement and Patient FAQs.
Service Agreement
Step 4
Set Up Before your Visit.
- Download Zoom onto your device:
- Computer: Click here to download Zoom onto your computer.
- Mobile/Tablet: Go to your app store to download Zoom and the Mass General Brigham Patient Gateway App. Use our Zoom Mobile Setup Guide for more instructions.
- Disable popup blockers if you plan to use the Safari or Firebox web browser.
- Visit the Zoom test website to make sure audio and video work well on your device.
- Call 1-800-745-9683 for further technical assistance.
Step 5
Log into Patient Gateway 10 minutes prior to your appointment to start your visit.
- Visit Mass General Brigham Patient Gateway and log in or use the Mass General Brigham Patient Gateway App on a tablet or phone.
- Follow these instructions (English, Spanish) to access and start your visit
- You will see ‘Wait for host to start meeting’ until your clinic launches the visit. Please wait until your provider connects.
- Call your clinic if you have trouble connecting at the time of your appointment
How to Access a Virtual Visit On A Computer