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Patients/Visitors: Please complete a brief screening on our prescreen app prior to arrival to expedite entry into our hospital. To learn more about receiving care during COVID-19, click here.

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Virtual Care Visits

at Brigham and Women's Faulkner Hospital

Virtual Visit Setup Instructions

Please complete the steps below before your Virtual Visit appointment.

Step 1

Schedule your Virtual Visit. If you do not already have an appointment scheduled, you must request to schedule a Virtual Visit by contacting your provider’s office. 

If you do not know the number for your provider's office, visit our Programs and Services page, click on your department and then click on Contact Us for that department. You can also search for your doctor by name on our Find-A-Doc website.

Step 2

If you do not already have a Mass General Brigham Patient Gateway account, enroll in Mass General Brigham Patient Gateway 

Please contact Mass General Brigham Patient Gateway at 1-800-745-9683 if you have any questions.

Step 3

Step 4

Download and install the 'Zoom Cloud Meeting' video application and then setup and test it out on your device.

Step 5

Log in to Mass General Brigham Patient Gateway. If you plan to use a mobile device or tablet for your Virtual Visit, download the Mass General Brigham Patient Gateway app and log in. If you plan to use a Windows or Mac computer, please visit Mass General Brigham Patient Gateway and log in.

Step 6

Access your virtual visit appointment on Patient Gateway. To do this, follow these instructions.


How to Access a Virtual Visit On A Computer


How to Access a Virtual Visit on a Mobile Device or Tablet

Zoom Privacy Notice

We are using a special version of Zoom used for healthcare visits that has several security features that are not available with other versions of Zoom. Each individual appointment creates a new meeting link between provider and patient. There is also a waiting room function providers use to admit people into the Zoom meeting so that no uninvited guests may join. All the video calls are encrypted, video and chat cannot be recorded, and personal health information is not saved by the video system. Connecting to the visit through Patient Gateway provides another layer of security. Patient Gateway Zoom virtual visits are designed to make seeing your provider easy, while keeping you and your health information safe and secure.

Contact Our Virtual Care Team

If you need technical assistance or have any questions about setting up the program, please contact the Brigham Health Virtual Care Team via email at or call 617-582-4714.


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.