Please complete the steps below before your Virtual Visit appointment.
Schedule your Virtual Visit. If you do not already have an appointment scheduled, you must request to schedule a Virtual Visit by contacting your provider’s office.
If you do not know the number for your provider's office, visit our Programs and Services page, click on your department and then click on Contact Us for that department. You can also search for your doctor by name on our Find-A-Doc website.
Follow these instructions (English, Spanish) to access and start your visit
You will see ‘Wait for host to start meeting’ until your clinic launches the visit. Please wait until your provider connects.
Call your clinic if you have trouble connecting at the time of your appointment
How to Access a Virtual Visit On A Computer
How to Access a Virtual Visit on a Mobile Device or Tablet
Zoom Privacy Notice
We are using a special version of Zoom used for healthcare visits that has several security features that are not available with other versions of Zoom. Each individual appointment creates a new meeting link between provider and patient. There is also a waiting room function providers use to admit people into the Zoom meeting so that no uninvited guests may join. All the video calls are encrypted, video and chat cannot be recorded, and personal health information is not saved by the video system. Connecting to the visit through Patient Gateway provides another layer of security. Patient Gateway Zoom virtual visits are designed to make seeing your provider easy, while keeping you and your health information safe and secure. If a patient wishes to record their virtual visit, the patient MUST gain consent from their provider before proceeding. Please note that many providers do not permit video or audio recording of visits.