It is the goal of Brigham and Women’s Faulkner Hospital’s Emergency Department to provide the best possible care for our patients. To accomplish this goal, we have developed a patient- and family-centered emergency medicine model to deliver high-quality, personalized and efficient care. Below is an overview of the process:
Entering the Emergency Department
Walk-in patients proceed to a check-in desk, where they are asked a short series of key questions. Patients are then brought directly into the patient care area instead of back to a waiting area. With this emergency care model, the focus is on getting patients directly to care, and as long as the Emergency Department has capacity to accept new patients, a “direct-to-provider” model is employed. Family or other support persons are encouraged to accompany the patient throughout the emergency care process to provide comfort and to help answer questions.
From the time a patient is assigned to a bed to the time they leave the Emergency Department, patients are cared for by a team of clinicians that may include nurses, physicians, physician assistants and residents all working in collaboration. The collaborative focus of our team-based model helps ensure that providers and staff are thoroughly familiar with each patient’s condition at every step of care, enhancing efficiency, communication, safety and patient satisfaction.