Emergency Medicine

at Brigham and Women's Faulkner Hospital

Our Emergency Care Process

It is the goal of Brigham and Women’s Faulkner Hospital’s Emergency Department to provide the best possible care for our patients. To accomplish this goal, we have developed a patient- and family-centered emergency medicine model to deliver high-quality, personalized and efficient care. Below is an overview of the process:

Entering the Emergency Department

Walk-in patients proceed to a check-in desk, where they are asked a short series of key questions. Patients are then brought directly into the patient care area instead of back to a waiting area. With this emergency care model, the focus is on getting patients directly to care, and as long as the Emergency Department has capacity to accept new patients, a “direct-to-provider” model is employed. Family or other support persons are encouraged to accompany the patient throughout the emergency care process to provide comfort and to help answer questions.

Team-Based Care

From the time a patient is assigned to a bed to the time they leave the Emergency Department, patients are cared for by a team of clinicians that may include nurses, physicians, physician assistants and residents all working in collaboration. The collaborative focus of our team-based model helps ensure that providers and staff are thoroughly familiar with each patient’s condition at every step of care, enhancing efficiency, communication, safety and patient satisfaction.

BRIGHAM AND WOMEN’S FAULKNER HOSPITAL


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.

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