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Your health and safety remain our top priority: Learn about our Safe Care Commitment and FAQs | Use our Prescreen app before arrival for faster entry | Read the COVID-19 Vaccine FAQs

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FAQs About Care During the COVID-19 Pandemic 

For information on the COVID-19 vaccine, click here

Click on a topic below to learn more about the numerous measures we have implemented to provide the safest possible environment as part of our Safe Care Commitment.

COVID-19 Testing, Vaccination and Resources

Where can I ask questions or get tested if I think I have/have been exposed to COVID-19?

Contact your provider

If you have symptoms of COVID-19 (cough, fever, loss of smell/taste, muscle aches, runny nose, shortness of breath, and sore throat) or have been exposed to someone with COVID-19, contact your Brigham and Women's Faulkner Hospital/Mass General Brigham provider to get tested. You can contact them by phone or message them through Patient Gateway. Learn more about testing at Mass General Brigham

Use the COVID-19 Screener online tool

This always-on web tool allows patients who have symptoms of COVID-19 – or who are concerned about exposure to COVID-19 – to walk through a few automated online questions. At the end of the brief assessment, patients will be directed to next steps based on their health status. Start screening

Launch a video visit

Mass General Brigham offers convenient, high-quality virtual urgent care services if you an established Mass General Brigham patient in Massachusetts. If you have concerns about COVID-19 or COVID-like symptoms, you can virtually and securely connect to a provider. Learn more about virtual visits

Where can I get the COVID-19 vaccine?

Mass General Brigham has created a resource page about the COVID-19 vaccine here.

Where can I find community resources and mental health support?
  • To view a listing of Community Resources for Boston-area residents, click here.
  • To find tips for managing stress and caring for yourself and others in three languages, click here.

Scheduling an Appointment

Is BWFH 'open’ to see general patients?

Yes, we are open to see all patients for necessary general care in the outpatient and inpatient settings, and our Safe Care Commitment ensures your in-person visit to Brigham and Women's Faulkner Hospital is welcoming and safe.

Due to the COVID-19 pandemic and the need to physical distance, we are also offering Virtual Visits that are conducted remotely through the use of phones and computers whenever possible. Outpatient visits are available for care that requires a face-to-face visit, physical examination, treatment or procedure. Your care team will help you determine which is best for you.

Should I delay seeking care?

No. In many cases, if you delay your health care, your condition could worsen or you may need more serious treatments or procedures. Please call your doctor’s office. We understand your concerns about seeking care now, and we want to assure you that we are here for you at BWFH with our Safe Care Commitment.

As usual, if you have an emergency, you should come to our Emergency Department.

What is BWFH doing to keep patients, their families and staff safe?

The health and safety of our patients, families and staff is our top priority. As we prepare to welcome more patients back to our hospital and outpatient facilities, we are taking a comprehensive approach to prevent the spread of infectious diseases. We know that COVID-19 will be with us for the foreseeable future, so we’ve implemented a variety of measures to provide the safest possible environment. Learn More.

I am unsure if I should go to my appointment in-person or book a Virtual Visit. How should I decide?

Your health care provider and care team will determine whether a Virtual Visit is appropriate for you or whether you need to schedule an in-person visit.

Virtual visits are one-on-one video or phone appointments with your health care provider. These visits allow you to get medical care and guidance from the comfort of your own home.

Patients may schedule a range of appointments, from follow-up visits to first-time consultations about a procedure or surgery. Specialists available for virtual visits may include doctors, physician assistants, nurse practitioners and others. Learn more.

Arriving at BWFH

What happens when I arrive?

Patients should park in the garage or front open parking lot at the front of the hospital and enter through the main First Floor entrance.

When you enter, you will be greeted by a member of our staff who will provide you with hand sanitizer and a mask and direct you to your appointment location. You may be asked multiple times about any symptoms you may have, so we ask that you please be patient. It is for your safety.

Is Valet open? Are they being screened? Are they wearing PPE?

Yes. Our valet team has implemented the following safety measures:

  • All staff undergo a daily health screening for symptoms and attest to wellness.
  • All staff wear masks and practice proper hand hygiene between each car.
  • Staff use seat and gear covers in cars.
Are patients and visitors screened for symptoms of illness before entry to Brigham Health facilities?

Yes, knowing that COVID-19 is with us for the foreseeable future, all patients and visitors are screened for symptoms of respiratory illness before they can enter our facilities. We ask patients and visitors to use our Mass General Brigham Prescreen app at before their arrival. The app is available in English and Spanish. It walks users through a series of questions to screen for symptoms of illness. Screening questions must be answered on the day of your appointment or visit.

After answering the screening questions, patients and visitors will receive a digital pass on their phone that provides faster entry to our facilities. Patients who may have completed a phone screening prior to their visit still need to answer questions on the prescreen app before entry.

For patients and visitors who need help in other languages, staff are available to assist at our entrances.

What is the mask policy at BWFH?

When you arrive to a Mass General Brigham hospital like Brigham and Women's Faulkner Hospital, we will give you a new procedural or surgical mask to wear. If you have a mask from home, you will be asked to place the mask we provide over your own mask in accordance with Mass General Brigham's Mask Policy. This mask must be worn during your appointment as part of our commitment to safe care. We appreciate your cooperation.

How do I check-in for my appointment?

You will first check in at the main entrance where you will be screened for any symptoms of COVID-19 and given your hospital-issued mask and hand sanitizer. You will then proceed to the location of your appointment and check in again when you arrive.

To make your entry into the hospital more efficient, we ask patients and visitors to use our Mass General Brigham Prescreen app at before their arrival. The app is available in English and Spanish. It walks users through a series of questions to screen for symptoms of illness. Screening questions must be answered on the day of your appointment or visit.

We strongly encourage you to also use the contactless, e-check-in function on Patient Gateway to minimize your time in the waiting area.

Can a friend or family member accompany me? What is the Visitor Policy?

Due to decreasing rates of COVID-19 in the community, we have once again revised our visitation policies. To learn more about our current rules for visitation and support, click here.

Prescription refills via Patient Gateway

Can I get my prescription refilled without coming in to see my doctor?

Depending on the circumstances, this may be possible. Please submit a request for a prescription refill to your doctor via Patient Gateway. Your doctor will then determine which type of appointment is best—an in-person or a virtual visit.


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.