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Service Excellence and Performance Improvement Department welcomes new team member

Kayi Teko

Kayi Teko recently joined Brigham and Women’s Faulkner Hospital’s Service Excellence and Performance Improvement Department in the role of Performance Improvement Consultant.

Teko began her career in education, teaching children with special needs, before returning to school to earn her master’s degree in Healthcare Administration. She quickly discovered that a lot of her skills as a teacher translated to healthcare performance improvement. “For instance, a child with autism requires incremental work to learn skills around reading, personal hygiene, etc.,” she says. “Change in healthcare also needs to be incremental.”

For the last eight years, Teko has honed these skills in various healthcare improvement roles, most recently as a Quality Improvement Specialist at New England Quality Care Alliance. In that role, she worked with primary care providers to improve the quality of care overall, focusing on workflow to improve office efficiency and, in turn, the patient experience. 

At BWFH, Teko will work closely with Performance Improvement Manager Claire Massero. She says she is looking forward to expanding her skills. “I learned a lot in primary care, but it was time to widen my scope,” she says. “I am confident that my existing process improvement skills will a valuable asset to BWFH, and I am also looking forward to new challenges.”

Outside of work, Teko enjoys salsa dancing. “That part of my life is so important. When we come to work, we take on a lot. Dancing is a way to let go and have fun, and it’s great exercise!” she says.


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