In his role as President of Brigham and Women’s Faulkner Hospital, Dr. Michael Gustafson works to help build a culture of quality, safety, transparency and efficiency. In his previous positions as Chief Operating Officer at Brigham and Women’s Faulkner Hospital and Senior Vice President for Clinical Excellence at Brigham and Women’s Hospital, Gustafson has worked with staff throughout the hospital to develop and coordinate strategies for performance improvement, patient safety, quality of care and performance measurement and analysis.
Gustafson founded and directed Brigham and Women’s Center for Clinical Excellence from 2001 until 2012. The center has been heralded as a national best practice for how to effectively organize and support improvement activities within a large complex academic center. Gustafson and his team also developed Brigham and Women’s Balanced Scorecard in 2002, a hospital-wide performance management system that helps staff better understand variance and identify opportunities for improvement.
Since 2005, Gustafson has been a member of Brigham and Women’s senior leadership team, and has directed the departments of Pharmacy, Pathology, Neurology, Psychiatry and the Neurosciences Institute. As President, he continues to serve as a member and chair of multiple committees focused on patient affordability, process improvement and care redesign for the Partners HealthCare System.
Gustafson is an assistant professor in the Department of Surgery at Harvard Medical School, with prior research interests including the relationships between volume and quality, measurement of risk-adjusted surgical outcomes and the application of human factors and systems engineering concepts in the operating room. He has published many original articles in peer-reviewed journals and has been invited to speak at regional and national meetings about quality, safety and performance improvement.
Gustafson received his MD degree at West Virginia University, and completed his General Surgery residency at Brigham and Women’s Hospital. He later went on to become one of the first surgeons to ever receive an MBA from Harvard Business School.