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Learn about our Safe Care Commitment and COVID-19 FAQs | Use our Prescreen app before arrival for faster entry

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Visitor Information

Visiting a BWFH Patient

Brigham and Women's Faulkner Hospital recognizes the important role that family members and visitors play in promoting the well being of patients, and to assist staff in their efforts to provide care in an environment of dignity, compassion and respect. Brigham and Women's Faulkner Hospital does not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity or expression, age or disability. Please speak with your nurse about respectful visiting hours that will allow us to continue delivering high quality, safe care while allowing patients to interact with loved ones. 

Visitation Policy

We understand these are unprecedented and challenging times we are facing. We hope you can take some comfort knowing that the staff at Brigham and Women’s Faulkner Hospital is here to help support and protect you and your family. 

**Please complete a brief screening on our prescreen app prior to arrival to expedite entry into our hospital. To learn more about receiving care during COVID-19, click here.**

Effective March 14, 2022

In response to decreasing rates of COVID-19 in the community, we have amended visitor restrictions in place:

Two visitors or Support Persons at a time may now visit inpatients from 11 am to 8 pm.

Emergency Department, procedural and outpatient areas
A single visitor or Support Person is permitted.

  • Visitors are not permitted to wait inside the hospital prior to or after their visit.
  • If you cannot find childcare and need to bring your child under the age of 18 years old with you, the child will need to join you in the exam room. Children must be supervised at all times.
  • Visits to behavioral health/2 South inpatients is currently restricted. Please call 617-983-7474 for information.
  • Find more details in the full Mass General Brigham Visitor Policy including requirements for visitors and support persons.

We understand that emotional support is an important component of care, now more than ever, and encourage patients and loved ones to use technology to stay connected. Tablets are available on inpatient units for patient use.

If you have questions about our visitation policies or would like to share feedback about your experience with us, please contact our Patient and Family Relations team by calling 617-983-4507 between the hours of 8 am and 4 pm, Monday through Friday, or email us at


Visitor Behavior

Visitors are expected to help keep our hospital a safe place for all patients, visitors and staff by:

  • Wearing the provided mask in accordance with the Mass General Brigham Masking Policy while on premises
  • Frequently washing their hands or using the hand sanitizer available across the hospital campus


Visitor Inquiries

Family and friends seeking information about a patient's condition or looking for their room number/telephone number can call 617-983-7101 or go to the 3rd floor Information Desk. Please note that patients have the right to limit access to information and condition.

Thank you for your understanding as we work to maintain the safest possible environment for our community.


Getting to BWFH

Check out our Directions and Parking page to easily find directions to our hospital (and a link to our in-hospital navigation system to find your way around once you get here!), parking rates, a current schedule for the shuttle that runs between BWFH and BWH, a list of local lodging/hotel accommodations and more.


Gift Shop

BWFH's Gift Shop is now open on Monday through Friday from 10 am to 4 pm. In order to maintain social distancing, only three customers will be allowed in the shop at a time.


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.