Patient and Visitor Information
Everyone should expect a safe, caring, and inclusive environment in all our spaces. Our Patient Code of Conduct helps us to meet this goal. Words or actions that are disrespectful, racist, discriminatory, hostile, or harassing are not welcome.
Federal and state law provide for specific patient rights. At Brigham and Women’s Faulkner Hospital, we recognize our responsibility to respect these rights as well as to inform you of them. This summarizes both federal law and the Massachusetts Patients’ Bill of Rights.
By taking an active role in your own health care, you can help your caregivers best meet your needs. That is why you and your family are asked to share in certain responsibilities with the hospital. These include the responsibility for:
It is the policy of Brigham and Women’s Faulkner Hospital to treat all patients and not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity or expression, age or disability.
Brigham and Women's Faulkner Hospital is committed to responding to patient's issues or concerns about patient care and safety. We encourage patients and families to contact Patient's Relations at 617-983-4507 if there is an issue or concern. If the concern is not resolved through this process, you have the right to file a grievance and you may contact any of the following agencies:
Massachusetts Department of Health
Bureau of Health Care Safety and Quality
67 Forest Street
Marlborough, MA 01752
MA Board of Registration in Medicine
200 Harvard Mill Square, Suite 330, Wakefield, MA 01880
The Joint Commission
Visit www.jointcommission.org (click Report a Patient Safety Event in the Action Center section of their website), by fax (630-792-5636) or by mail: Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.
U.S. Department of Health and Human Services, Office for Civil Rights
Electronically file a civil rights complaint through the Office for Civil Rights Complaint Portal at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, by mail at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 or 800-537-7697 (TDD).
Complaint forms are available at: https://www.hhs.gov/ocr/index.html
Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.
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