NOTE: The Medical Records offices will be closed to patient walk-in services effective Thursday March 19, 2020 due to visitor restrictions related to COVID-19.
Patients can use Mass General Brigham Patient Gateway to access their medical records and request additional records or by faxing an authorization form to the Mass General Brigham Release of Information team at 617-726-3661 or mailing the form to 121 Innerbelt Road, Somerville, MA 02143-4453.
If you have questions regarding a specific release, please contact our call center at 617-726-2361.
Radiology Films and Hospital Bills
Brigham and Women's Faulkner Hospital's Health Information Management Department does NOT provide radiology films or copies of hospital bills. Such requests should be directed to the appropriate department.
For copies of hospital bills, call Billing Customer Service at 617-726-3884 (Monday-Friday, 9 am through 4:30 pm EST).
If you are requesting copies for purposes of continued care, please state this in your request and an abstract will be provided at no charge. Otherwise, a fee may be associated with your request. If you are in immediate need of copies or have questions regarding your request, please contact us at 617-983-7960.