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Learn about our Safe Care Commitment and COVID-19 FAQs | Use our Prescreen app before arrival for faster entry

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FAQs About Care During the COVID-19 Pandemic

Click on a topic below to learn more about the numerous measures we have implemented to provide the safest possible environment as part of our Safe Care Commitment.

COVID-19 testing and vaccination

Where can I ask questions or get tested if I think I have/have been exposed to COVID-19?

Testing is an important way to protect your family, friends and your community if you have symptoms or have been in close contact with someone who has COVID-19. Learn more about COVID-19 testing at Mass General Brigham.

Where can I get the COVID-19 vaccine?

Mass General Brigham has created a resource page about the COVID-19 vaccine here.

Staying safe during the COVID-19 pandemic

What is BWFH doing to keep patients, their families and staff safe?

The health and safety of our patients, families and staff is our top priority. As we prepare to welcome more patients back to our hospital and outpatient facilities, we are taking a comprehensive approach to prevent the spread of infectious diseases. We know that COVID-19 will be with us for the foreseeable future, so we’ve implemented a variety of measures to provide the safest possible environment. Learn More.

What cleaning techniques are being used to prevent spread of infection?

Our specially trained and certified staff thoroughly cleans our facilities around the clock. This involves using methods recommended by the CDC for disinfecting patient care areas and all common areas, including hallways, waiting rooms, restrooms, elevators and dining areas.

Learn more about our Safe Care Commitment.

Should I delay seeking care during the COVID-19 pandemic?

No. In many cases, if you delay your health care, your condition could worsen or you may need more serious treatments or procedures. Please call your doctor’s office. We understand your concerns about seeking care now, and we want to assure you that we are here for you at BWFH with our Safe Care Commitment.

As usual, if you have an emergency, you should come to our Emergency Department.

I am unsure if I should go to my appointment in-person or book a Virtual Visit. How should I decide?

Your health care provider and care team will determine whether a Virtual Visit is appropriate for you or whether you need to schedule an in-person visit.

Virtual visits are one-on-one video or phone appointments with your health care provider. These visits allow you to get medical care and guidance from the comfort of your own home.

Patients may schedule a range of appointments, from follow-up visits to first-time consultations about a procedure or surgery. Specialists available for virtual visits may include doctors, physician assistants, nurse practitioners and others. Learn more.

Can I get my prescription refilled without coming in to see my doctor?

Depending on the circumstances, this may be possible. Please submit a request for a prescription refill to your doctor via Patient Gateway. Your doctor will then determine which type of appointment is best—an in-person or a virtual visit.

During your visit to BWFH

Is Valet open? Are they being screened and wearing PPE?

Yes. Our valet team has implemented the following safety measures:

  • All staff undergo a daily health screening for symptoms and attest to wellness.
  • All staff wear masks and practice proper hand hygiene between each car.
  • Staff use seat and gear covers in cars.
What happens when I arrive?

Patients should park in the garage or front open parking lot at the front of the hospital and enter through the main First Floor entrance.

When you enter, you will be greeted by a member of our staff who will provide you with hand sanitizer and a mask and direct you to your appointment location. You may be asked multiple times about any symptoms you may have, so we ask that you please be patient. It is for your safety.

Are patients and visitors screened for symptoms of illness before entry?

Patients and visitors are strongly encouraged to pre-screen through the Mass General Brigham Prescreen Pass prior to their visit. If a patient or visitor reports symptoms of respiratory illness or if they’ve had a recent COVID-19 exposure, they are asked to let staff know immediately.

Admitted patients to our hospitals are tested for COVID-19 before admission, and tested again over of the course of their admission. Visitors are instructed to delay their visit until they are symptom free.

For patients and visitors who need help in other languages, staff are available to assist at our entrances.

What is the mask policy at BWFH?

When you arrive to a Mass General Brigham hospital like Brigham and Women's Faulkner Hospital, we will give you a new procedural or surgical mask to wear. If you have a mask from home, you will be asked to place the mask we provide over your own mask in accordance with Mass General Brigham's Mask Policy. This mask must be worn during your appointment as part of our commitment to safe care. We appreciate your cooperation.

How do I check-in for my appointment?

You will first check in at the main entrance where you will be screened for any symptoms of COVID-19 and given your hospital-issued mask and hand sanitizer. You will then proceed to the location of your appointment and check in again when you arrive.

To make your entry into the hospital more efficient, we ask patients and visitors to use our Mass General Brigham Prescreen app at before their arrival. The app is available in English and Spanish. It walks users through a series of questions to screen for symptoms of illness. Screening questions must be answered on the day of your appointment or visit.

We strongly encourage you to also use the contactless, e-check-in function on Patient Gateway to minimize your time in the waiting area.

Can a friend or family member accompany me? What is the Visitor Policy?

To view our current rules for visitation and support, click here.

Brigham and Women's Faulkner Hospital

Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.

Learn more about BWFH