Brigham and Women’s Faulkner Hospital’s I CARE Award recognizes staff members from all areas of the hospital who go above and beyond their regular job responsibilities to make BWFH a great place to work and receive care. Brigham and Women’s Primary Physicians Practice Assistant Marie Jean was a recent recipient of an I CARE Award in recognition of her extraordinary care for one of her patients.
Jean was nominated for her I CARE Award by Practice Manager Robin Mikki. In her nomination letter, Mikki wrote:
A patient came in this morning and was very upset because her pharmacy didn’t have a diabetic control monitor. She was in need of help and Marie stopped what she was doing and called multiple medical supply places and found one for her. Marie then asked that all the paperwork be sent to Marie so she could watch out for it and have the doctor fill out everything that was needed to expedite the process. When Marie explained to the patient that it was going to be taken care of, the patient broke down in tears of gratitude. Marie always goes above and beyond for the patients, but this example shows how kind and dedicated she is.
Do you know a BWFH employee who has gone above and beyond to demonstrate BWFH’s I CARE Standards? To nominate a fellow colleague for an I CARE Award, please visit BWFHconnect. A team of colleagues will personally recognize the employee by presenting them with balloons, a thank you card and a gift certificate redeemable in the cafeteria or Atrium Café.
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