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Notice of privacy incident at Brigham and Women's Faulkner Hospital Learn More
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BWFH Pulse Now Available in 150 Languages
Please note, BWFH Pulse will not be published on December 28. Enjoy the holiday season and look for our new look in the new year!
Brigham and Women’s Faulkner Hospital staff and employees often receive heartfelt thank you notes and survey comments from the patients and families they serve. The messages here are devoted to featuring those special words from patients and family members who have benefitted from the incredible compassion and expert skill of our superb staff.
Recently, President David O. McCready received an inspiring note from a patient, praising the care team at BWFH, that read in part:
Dear Mr. McCready,
I visited BWFH recently for surgery. When my wife and I arrived, your friendly ambassador screened us and took extra care to walk us to the direction of Pre-Op Admitting. She took time to compliment my wife’s hair. That subtle compliment helped put her at ease. It made our day.
We were quickly led to Pre-Op where nurse Peggy got me ready. She is a professional with a compassionate bedside manner and a tenacious eye for detail.
Dr. Wright, an assisting resident, gently addressed my questions.
Quick aside, your roving X-ray technicians are fabulous! Proficient and fun. I loved watching them deftly wheeling their cumbersome equipment about.
Dr. Lange is amazing. His humility blows me away and I think it drives the clear respect I could see in the eyes of his team. There is sincere respect and admiration going on there. Dr. Lange leads from the bottom up, with is very in synch with the lean principles that clearly drive BWFH.
Lean healthcare works best when adoption is universal, cultural. It was evident that your organization is well along in the journey. It makes BWFH special.
After surgery, I drifted back into consciousness under the professional eye of Chris.
I cannot say I was entirely lucid during my overnight stay, but I can tell you that every single professional on your 7th floor followed suit in terms of competent, compassionate and expert care. The happiness with which they cared for me is so important to healing.
I know how pressing the past two years have been the individuals that serve care. It is inspiring to see that the spark that led them into the field still burns bright in their hearts.
This experience has changed my life, bringing comfort and confidence where there was once incremental pain and concern.
Thank you!
In a special message to all Mass General Brigham staff, Chief Operating Officer Ron Walls, MD, addressed how the system is managing capacity challenges and addressing staffing shortages while seeing a rising number of COVID-19 patients who require care. He spoke more on these topics during a recent Town Hall meeting. If you missed it, watch the recording here.
Leadership from Brigham and Women’s Faulkner Hospital will host their Town Hall meeting on Thursday, December 23, from 12 noon to 12:30 pm to discuss these issues as they relate specifically to our hospital and take your questions. To join the conversation via Zoom, click here.
Brigham and Women’s Faulkner Hospital’s Department of Nursing recently gathered chairpersons from each of the Unit Based Councils, Nursing Shared Governance Committees and the APP Council for their annual fall summit meeting. The summit is designed to develop leadership skills, share examples of unit- or committee-level practice improvements and engage clinical nurses in the development of the Department of Nursing’s Strategic Goals. Read more.
Brigham and Women’s Faulkner Hospital’s Nursing Professional Development team recently welcomed Cody Hedglin, MSN, RN, CWON, as Program Manager for Wound Ostomy Continence Care. Read more.
Brigham and Women’s Faulkner Hospital’s I CARE Award recognizes staff members from all areas of the hospital who go above and beyond their regular job responsibilities to make BWFH a great place to work and receive care. Brigham and Women’s Faulkner Hospital’s Spiritual Care Coordinator Tara Deonauth, M.Div., was a recent recipient of an I CARE Award. Read more.
While some people really look forward to the holidays, others may find this time of year to be a lonely one. Whatever your situation, there may be things you can do that might make it easier to get through the holidays and position yourself for a hopeful beginning to the New Year. In this EAP news feature, we offer some suggestions for doing what is helpful and productive for you, instead of letting “picture perfect” holiday ideals affect you.
Given the continued pressure on staff related to capacity challenges, Mass General Brigham has extended the annual required training deadline to Friday, January 28, which eliminates the need to complete the training during much-needed holiday time off. Please note, completion of these annual training courses—accessed through HealthStream—is a condition of employment. Individuals should plan for a total of two to three hours of work time to complete their assignments.
Please help us support children in need this holiday season. Brigham and Women’s Faulkner Hospital’s Police and Security Department will be accepting toys through Wednesday, December 22. Drop off a new, unwrapped, non-violent toy at the 1st or 3rd floor Information Desk. All toys will be donated to the U.S. Marine Corps Reserves Toys for Tots program. For more information, please call 617-983-7677.
Brigham and Women’s Faulkner Hospital continues to offer on-site COVID-19 testing for asymptomatic (no signs of illness) staff members free of charge in Mary Ann Tynan Conference Center. Over the holidays, we will be increasing our COVID-19 testing capacity on Wednesday, December 22, and Wednesday, December 29, by one hour each day. Our hours those days will be 1 to 5 pm. Click here to view instructions on COVID-19 test scheduling through COVID Pass. Please note, if you require a first test after a confirmed household exposure, you must sign up to test at one of the patient-facing sites (e.g., BWH West Roxbury located at 1245 Centre Street) or as directed by Occupational Health.
Join Brigham and Women’s Faulkner Hospital leadership on Thursday, December 23, at 12 noon for a COVID-19 update that includes discussion of capacity challenges, staffing shortages and the rising number of COVID-19 patients requiring our care. There will also be time for questions and answers. To join via Zoom, visit www.bwfhconnect.org.
Join us on Thursday, January 27, for Competency Assessment for the Real World. This workshop is designed for directors, managers, educators, HR, QI and frontline leadership and will explore the elements needed to create a successful competency program. You will learn many creative strategies to the competency process and ways to verify competencies in all departments. We will explore ways to operationalize this every day and ensure compliance. To register, please confirm with your supervisor and then register for the program by emailing BWFHnursingeducation@partners.org. The Zoom login and/or room location will be shared after registration.
Looking for more news from BWFH? Go to News to find articles about health, updates to our programs and services and stories about staff and patients.
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