Brigham and Women’s Faulkner Hospital’s I CARE Award recognizes staff members from all areas of the hospital who go above and beyond their regular job responsibilities to make BWFH a great place to work and receive care. Phlebotomist Carolle Lucien was a recent recipient of an I CARE Award.
Lucien was nominated for her I CARE Award by 6 North Nurse Director Suzelle Saint-Eloi, MS, RN. In her nomination letter, Saint-Eloi wrote:
Carolle is usually on 6 North drawing routine labs. She always has a positive attitude and approaches patients with patience and kindness. She sometimes extends herself to get assistance for patients and/or will try to do it on her own. Recently, Carolle went to draw labs on a patient, and was concerned as the patient did not immediately respond to her and could not speak. Carolle realized that the patient required some mouth care and independently obtained items to help the patient. Once Carolle did that, the patient started talking and recognized that it was Carolle who was with her. The patient was appreciative and grateful for Carolle. We want to say thank you to Carolle for helping support the care of the patients!
Do you know a BWFH employee who has gone above and beyond to demonstrate BWFH’s I CARE Standards? To nominate a fellow colleague for an I CARE Award, please visit BWFHconnect. A team of colleagues will personally recognize the employee by presenting them with balloons, a thank you card and a gift certificate redeemable in the cafeteria or Atrium Café.
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