Staff at Brigham and Women's Faulkner Hospital’s Emergency Department believe that the experience of care, as perceived by a patient and their family members, is a key factor in healthcare quality and safety. Bringing the perspectives of patients and families directly into the planning, delivery and evaluation of emergency healthcare, thereby improving quality and safety, is the cornerstone for patient- and family-centered care.
To that end, Brigham and Women's Faulkner Hospital’s Emergency Department has initiated a Patient and Family Advisory Council.
Frequently Asked Questions about BWFH's ED PFAC
Q. What is the goal of Brigham and Women’s Faulkner Hospital’s Emergency Department Patient and Family Advisory Council?
A. The goal of Brigham and Women’s Faulkner Hospital’s Emergency Department Patient and Family Advisory Council is to share insights and ideas in order to improve the experience for patients and their family members in our Emergency Department.
Q. Who sits on Brigham and Women’s Faulkner Hospital’s Emergency Department Patient and Family Advisory Council?
A. Brigham and Women’s Faulkner Hospital’s Emergency Department Patient and Family Advisory Council is made up of staff, patients and families who:
- Have an interest in improving the experience of emergency medical care for all patients and their families.
- Share insight and information about experiences in ways that will benefit others.
- Have a positive approach and ability to share and see different points of view.
- Are able to collaborate with diverse individuals.
- See beyond their own personal experiences.
- Show concern for all issues concerning emergency care.
- Listen well and respect other’s points of view.
Q. How do I become a member of Brigham and Women’s Faulkner Hospital’s Emergency Department Patient and Family Advisory Council?
A. If you would like to be more involved with the Emergency Department in your community hospital and are interested in being considered for the role of Emergency Department Patient Family Advisor, please contact:
Chandler Bianchi, MHA
Director of Operations
617-983-7192
crbianchi@bwh.harvard.edu
Patients and family members are also encouraged to review Brigham and Women’s Faulkner Hospital’s Patient Rights and Responsibilities, available here.
