Record setting day in the Emergency Department
Last Wednesday, an icy morning commute that caused accidents across the city, as well as a recent spike in the number of flu cases, combined with our normal patient volume turned an ordinary workday into the busiest day that our Emergency Department has ever seen.
In all, 138 patients came to the Emergency Department on Wednesday, February 8. Of those patients, 47 arrived between 7 and 11 am and an additional 34 patients arrived between 11 am and 3 pm for a total of 81 patients in just eight hours! For contrast, the current average number of patients seen per day in our Emergency Department is 85.
Of the 138 patients that came to BWFH, 40 arrived by ambulance.
“The entire staff did an amazing job meeting the needs of our patients,” says Dr. Luis Lobón, Chief of Emergency Medicine at Brigham and Women’s Faulkner Hospital. “Throughout the ED overcrowding and subsequent Code Help, members of the hospital at all levels gave us the support and resources we needed to provide expert care with compassion and efficiency.
Some of the comments received throughout the day by grateful patients included:
“My family and I come here all the time for care and I had never seen this place so busy, however, I would go nowhere else as this is my ER and my hospital.”
“It was nice to see everyone working together to make sure that all the patients were taken care of The staff is very efficient.”
“Doctors and nurses came out to the waiting room and apologized to us for the long wait. It was good to hear from them that everyone would be seen as soon as they could despite how busy they were.”
“The care here is so good that I would go to no other ER.”
“What inspired me the most,” continues Dr. Lobón, “is that departments volunteered nursing staff, techs, transport and housekeeping personnel to help out. And our support services, such as imaging and the lab, really stepped up to support our needs. Our colleagues in Special Testing volunteered their space so that we could use it as a temporary expansion of the ED. We even had two amazing orthopedic providers come down and help out with the numerous injuries that patients had sustained because of the icy conditions.”
Lobón concludes that, “People come to our Emergency Department because of the outstanding, caring and efficient service that is provided every day of the year. Nowhere was this more evidenced than last Wednesday!”