Performance Improvement team tackles organizational readiness for Partners eCare
Katherine (Kae) Santos,
Santos, who just celebrated her 12th year working within Brigham and Women’s Health Care, says of her new role, "Our main responsibility in the Performance Improvement team is to support BWFH in achieving its goals in quality, safety, patient and staff satisfaction and operational efficiency. In the past year, we have been involved in projects such as helping streamline patient admissions from the ED and redesigning the clinical leader role within Patient Care Services. Organizational readiness for Partners eCare is a natural extension of our work since it touches on all of BWFH’s strategic goals." As such, she and Joshi will focus on four key areas to implement this major change: impact management, stakeholder engagement, super users and department readiness. The ultimate goal is to introduce frontline staff to the new system and give them the support and resources they need to effectively make it part of their daily workflow.
"Change is personal, and in Performance Improvement we try our best to anticipate resistance and plan for it. The transition to Partners eCare is a large change because it will alter how we interact with a new system and our patients and families every single day," says Joshi. But, with proper planning, good communication and efficient training, the transition to Partners eCare should bring positive results for patients and staff.
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