I CARE Award recipients work together to assist community member
Gene Sullivan, RT (R) and
Lauren Roche, RT (R) (MR)
Sullivan and Roche were on a break together in front of the hospital on Centre Street when they encountered an elderly woman who looked disorientated. "It was a foggy, dark, and rainy day," notes Roche, "and this woman was obviously trying to get home. She was asking a lot of questions about catching the bus."
"And she was acting like everything was fine," Sullivan adds, "but it was obvious that everything was not fine."
Sullivan and Roche convinced the woman to come with them to the front atrium of the hospital, where they could call her a cab from the Information Desk. The woman, at that point, refused any additional information about herself, but agreed to let Roche bring her to the Radiology Department, where she was given water and a warm blanket. "At this point," Roche says, "my shift was over for the night, but I still wanted to stay with this woman to make sure she got home OK."
"My father is a policeman," continues Sullivan, "so I decided to call him and ask what we should do. He suggested calling 911 and explaining the situation to the authorities."
"Gene and I both have experience working with elderly patients," explains Roche, "My grandmother had Alzheimer's disease. So we both wanted to make sure this woman was going to be properly cared for."
The police responded to Sullivan's call and came to the hospital. At that point, the woman was more cooperative and gave the police officer the contact phone number of her son. Sullivan then stayed with the woman and the police officer until the woman's son came to pick up his mother. The woman's son was extremely grateful.
When asked what it felt like to be recognized with the I CARE Award, Roche says that "Gene and I were very surprised. It was nice to be recognized, but we just did what I hope someone else would do if it had been my own grandmother. I would want someone to care for this woman as if it were a member of my own family."
Do you know a BWFH employee who has gone above and beyond to demonstrate BWFH's I CARE standards? To nominate a fellow colleague for an I CARE Award, please visit http://www.faulkner411.org/. A team of colleagues will personally recognize the employee by presenting them with balloons, a thank you card, and a gift certificate redeemable in the cafeteria or Atrium Cafe. At the end of the year, all I CARE Award recipients will be invited to a reception.
Recent I CARE Award recipients:
Denise Amato, Nursing
Emad Attallah-Wasif, Anesthesia
Laura Barnett, Human Resources
Yahaira Brito, Patient Transportation
Douglas Corvera, Interpreter Services
Joe Faz, Laboratory
James Goda, PCA, Nursing
Blondie Gaines, Radiology
Sandra Guy, Medical Assistant, Nursing
Randa Hadayia, Pharmacy
David Haggerty, Parking Office
Kenney Hernandez, Facilities
Yu-Chieh Hung, Volunteer
Mimi Iantosca, Human Resources
Meg Kilmurray, Community Health and Wellness
Juanita Morant, Laboratory
David Perez, Parking Valet
Annatie Pinnock, PCA, 6 North
Marisa Proia, RN, 6 North
Lauren Roche, RT (R) (MR), Radiology
Maritza Rosa, Health Information Services
Rosemarie Shortt, Patient & Family Relations
Taryn Sledge, Inpatient Psychiatry, 2 South
Gene Sullivan, RT (R), Radiology
Nancy Velasquez, Environmental Services
John Wright, Telecommunications
Ann Zeghibe, BWFH Breast Center