Ashley Ditta receives Department Head of the Year Award
In the past year, Ditta's department has spearheaded several accomplishments. The hospital's parking configuration was completely revamped, separating areas where patients and staff park to make things more optimal for patients. The front parking area of the hospital received a facelift, with an elongated valet lane. Ditta also managed the offsite parking plan for employees at Forest Hills and Trinity Church. The means of payment for patient parking was also standardized, with a centralized cashier and automated pay stations.
The rebranding of the hospital to Brigham and Women's Faulkner Hospital offered an opportunity for Ditta and her staff to overhaul employee ID badges. A new template for badges was created, including a barcode that links to an employee's PeopleSoft ID number. "We tried to standardize everything on the ID badges, such as exact names of departments and credentials of employees,"Ditta explains, "Since everyone needed to get a new ID badge, my department decided to work in making the new ID badges as accurate and as useful as possible."
Other accomplishments in the past year for Ditta and her team included adding a minimum staffing plan for Police, Security, Safety, and Parking, dealing with a hospital-wide lockdown after the Boston Marathon bombing, and making Code Silver training more readily available for employees.
Goals in the upcoming year include an audit of BWFH's parking enhancements to date, including implementing a policy that leave of absence employees would not have to pay parking fees while out of work. Ditta also hopes to work with BWFH's Safety Committee to bring its focus back to Joint Commission regulations, and become more of a brainstorming environment centered on the environment of care of BWFH.
Another goal is a review of departmental access review lists, sent to department heads biannually, which would keep access to key hospital areas up to date. Ditta also hopes to upgrade BWFH's surveillance capabilities, proposing a three to five year plan of adding more video cameras to the hospital in strategic locations.
When asked what it felt like to be recognized with her award, Ditta says, "It was extremely humbling because I feel that I was simply doing my job. It's nice to know that someone is really noticing what you are trying to do. I'm really glad to be working at BWFH, where people are willing to work together to ensure that we get to the end goal, which is always patient-centered care."